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Technology Workflows

IT operations, assets,
and services — all AI-driven.

Four enterprise technology modules sharing the same data lake as GRC Core — so an InfoSec vulnerability automatically triggers a TPRM vendor reassessment, and HRSD offboarding auto-revokes access across all systems.

4Applications
20Embedded AI Agents
>60%SLA Breach Prediction Threshold
12-wkCapacity Forecasting
4 Technology Applications

Every technology workflow. One platform.

IT Service Management (ITSM)

AI-Driven · 6 Agents

AI-powered ticket lifecycle management from classification through resolution, with predictive SLA management and intelligent knowledge matching.

AI Ticket Classification P1–P4 priority routing based on semantic understanding of ticket content, historical patterns, and asset criticality
SLA Breach Prediction Alerts when >60% probability of SLA breach — enabling proactive intervention before violations occur
Semantic Knowledge Matching Surfaces top-5 most relevant knowledge articles for each ticket using pgvector similarity search
Automated Problem Management Clusters 3+ related incidents into problem records for systemic root cause investigation
Change Risk Assessment AI-scored change risk with auto-approval for standard and low-risk changes — removing bottlenecks
Incident Correlation Links related incidents across users, systems, and time windows to identify underlying problem patterns

IT Asset Management (ITAM)

Shadow IT · License Compliance · 5 Agents

Complete asset lifecycle governance with AI-powered shadow IT detection, license compliance enforcement, and cost optimization — integrated with ERP and Cloud Infra for financial context.

Shadow IT Discovery Detects unauthorized SaaS applications, personal cloud storage, and unapproved AI tools across the organization
License Compliance Tracks over-deployed, under-utilized, and expired licenses with vendor-specific compliance dashboards
Cost Optimization Identifies savings across 6 cost categories. Alerts on $5K+ high-value optimization opportunities
Lifecycle Refresh Recommendations AI-driven refresh recommendations based on asset age, warranty status, EOL/EOS dates, and utilization
ERP Integration Bidirectional sync with ERP and Cloud Infra platforms for accurate financial context and cost allocation
Inventory Intelligence Continuous discovery and classification of all hardware, software, cloud, and SaaS assets
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IT Operations Management (ITOM)

CMDB · Auto-Remediation · 5 Agents

Enriched CMDB with cloud-native metadata, AI-driven health scoring, automated remediation for eligible alerts, and root cause hypothesis generation.

Enriched CMDB cmdb_ci table enhanced with cloud-native metadata — region, tags, cost center, and service relationships
AI Health Scoring Continuous health score calculation for every CI based on performance metrics, alert history, and dependencies
Anomaly Detection ML-based anomaly detection across infrastructure metrics with configurable sensitivity thresholds
Auto-Remediation Automatic remediation for pre-approved alert types — reducing MTTR without human intervention
Root Cause Hypothesis AI-generated root cause hypotheses for complex incidents with evidence links and confidence scores
Dependency Mapping Automatic discovery and visualization of CI dependencies for accurate impact analysis

Strategic Portfolio Management (SPM)

NPV/IRR · A+ to F Grading · 4 Agents

Weighted portfolio scoring, investment intelligence grading, capacity forecasting, and benefits realization tracking — built for CIOs and portfolio managers.

Portfolio Quadrant Classification 6-factor weighted scoring classifies every project as Invest, Evaluate, Maintain, or Divest
Investment Intelligence Grading A+ to F letter grades with NPV, IRR, and payback period analysis for every investment
12-Week Capacity Forecasting Resource capacity forecasting with conflict detection — prevents overcommitment before it happens
Benefits Realization Tracking Projected vs. actual benefits across 6 dimensions throughout the project lifecycle
Portfolio Risk Scoring Aggregated risk view across the entire project portfolio with cross-project dependency analysis
Executive Portfolio Dashboard Real-time portfolio health view for CIO/leadership with drill-down to individual project details
Cross-Module Intelligence

Technology modules that share data
with your entire GRC program.

HRSD Offboarding Event→ ITSM equipment return ticket · WSD workspace deprovisioned · InfoSec access revoked — all automatic
InfoSec Vulnerability Found→ TPRM vendor risk reassessment triggered · MRM model risk records updated
BCP Crisis Declared→ ITSM P1 incident auto-created · InfoSec remediation tasks generated · Recovery Orchestration Agent activated
InfoSec ↔ MRM Correlation→ AI/ML model vulnerabilities automatically mapped to InfoSec risk records for unified oversight

See Technology Workflows in action

Watch ITSM, ITAM, ITOM, and SPM work together with GRC Core in a live platform demo.

Book a Tech Workflows Demo